Frequently Asked Questions
What countries do you ship to?
We offer international shipping through the DHL shipping option during checkout.
What is your return/exchange policy?
We accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. To process your own exchange or refund please follow the self-service link at https://organic-jaguar.loopreturns.com/#/
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Shipping times vary based on destination and selected shipping method. Estimated delivery times are provided at checkout
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal. All transactions are securely processed.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 30 days of delivery. We will assist you with a replacement or refund. info@organicjaguar.com
Do you have a privacy policy?
Yes, we are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and safeguard your information. You can read the full policy on our website.
Can I change or cancel my order after it's been placed?
Orders can be modified or canceled within 2 hours of placement. Please contact our customer service team promptly to request changes. info@organicjaguar.com
Do you offer customer support?
Yes, our customer support team is available 9am-5pm est Monday - Friday to assist you with any inquiries or issues. You can reach us via email at info@organicjaguar.com
How do I cancel my subscription or edit the frequency of receiving the order
Email info@organicjaguar.com your order number, email used for the subscription and reason for cancellation and a rep will take care of the cancellation please allow 1-5 days for the cancellation to clear in our system.